All posts by Steve Morgan

Occupational Therapist since 1986, Case Manager since 1990, Author since 1993, Consultancy since 2001. Launched a blog from 2013, a podcast in 2014, and YouTube videos from 2017.

Podcast Episode 073: What is appreciative inquiry?

TheStrengthsRevolution_albumart_2-2AI is more frequently known as Artificial intelligence, but in the context of organisational change I am focusing this episode on Appreciative Inquiry. But, apart from the simple assumption of showing some appreciation to another person, what is it?

David Cooperrider and colleagues have claimed this to be a uniquely strengths-based approach to the leadership and management of organisational change; and also that strengths-based management may just be the management innovation of our time!

However, the concept of change does not sit easily with everyone; for one thing, it can give the impression that there is never enough time to implement some seriously good ideas before the next management initiative is passed down.

In this episode I outline the strengths credentials of Appreciative Inquiry, its 4-dimensional cycle, as well as the 5 principles and 6 essential conditions for it to occur. It may require skilled facilitation by a trained practitioner, but it also offers all of us a positive language to adopt and apply to our own thinking about the organisations we presently inhabit.

For the full content of this episode click the links to iTunes and Sound Cloud (or go to Stitcher Radio):

https://itunes.apple.com/gb/podcast/strengths-revolution-steve/id867043694

https://itunes.apple.com/gb/podcast/073-what-is-appreciative-inquiry/id867043694?i=351497308&mt=2

“A well designed system filled with ordinary but well-trained people can still achieve consistently high performance; whereas a badly designed system can make a genius look like an idiot.” [Pfeffer and Sutton].

Podcast Episode 072: Provocative Propositions

TheStrengthsRevolution_albumart_2-2The strengths approach shares many values, principles and practices with other well known approaches, one of which is Appreciative Inquiry.

During a conversation planning for a workshop presentation at a conference the question of establishing a ‘provocative proposition’ arose… a concept closely integrated into the practice of Appreciative Inquiry.

In this episode I establish my statement as: ‘Positive risk-taking will transform the relationship of individuals and organisations to risk forever!’ I then test out this statement against the eight criteria for a good provocative proposition. See whether you agree, and more importantly, learn a little more about how positive risk-taking should be implemented to maximum effect.

For the full content of this episode click on the links to iTunes and Sound Cloud (or go to Stitcher Radio):

https://itunes.apple.com/gb/podcast/strengths-revolution-steve/id867043694

https://itunes.apple.com/gb/podcast/072-provocative-propositions/id867043694?i=350141736&mt=2

“When someone sets out to be controversial or provocative or shocking as an end in itself, I don’t think that’s a noble goal.” [Rob Bell].

Podcast Episode 071: Sarah’s Story

TheStrengthsRevolution_albumart_2-2Person centred planning is a concept well established in learning disability services, with a clear set of principles, broad questions, tools and methods for capturing plans. But, what does it really look like in practice?

In this episode I narrate a detailed case example from a service I had been involved in developing. This case study of Sarah (not her real name) highlights not just the challenges of diagnosed multiple conditions, but also the barriers that have to be overcome in getting your close sources of support to change in order to achieve your desired wishes. Some of Sarah’s presentation is undoubtedly challenging, but this episode explains how they have been accommodated and overcome with creative thinking, as well as illustrating the process happening in practice.

For the full content of this episode click on the links to iTunes and Sound Cloud (or go to Stitcher Radio):

https://itunes.apple.com/gb/podcast/strengths-revolution-steve/id867043694

https://itunes.apple.com/gb/podcast/071-sarahs-story/id867043694?i=350141737&mt=2

“I was diagnosed with a severe temporal spatial deficit, a learning disability that means I have zero spatial relations skills. It was official: I was a genius trapped in an idiot’s body.” [Sloane Crosley].

Podcast Episode 070: Person Centred Planning

TheStrengthsRevolution_albumart_2-2The strengths approach is all about being person-centred, but the concept of person-centred planning is much more closely associated with learning disability services. It is about ensuring the individual’s needs, wants and personal choices are paramount; and that the role of workers is to listen and learn from the individual in order to shape service responses to meet the priorities expressed.

In this episode I outline the historical development of person-centred planning, its 4 principles, 2 broad questions, 4 specific tools, the ‘circle of care’, and the outcomes represented occasionally by the ‘Personal Book’ or ‘One-Page Profile’. I also review some of the examples of how it is best implemented, and what the critics have to say about whether it really works or not.

For the full content of this episode click on the links to iTunes and Sound Cloud (or go to Stitcher Radio):

https://itunes.apple.com/gb/podcast/strengths-revolution-steve/id867043694

https://itunes.apple.com/gb/podcast/070-person-centred-planning/id867043694?i=348334288&mt=2

“If a child is labeled as having a learning disability, it has very concrete consequences for the kinds of services and potentially accommodations that child will get.” [Robert Sternberg].

Podcast Episode 069: Strengths-Based Reviews

TheStrengthsRevolution_albumart_2-2Whether it is the occasional personal reflection or the more structured process in service delivery, we all review our progress from time to time. The purpose is to check in on the progress of our plans and actions towards the achievement of our priorities and goals, and just occasionally to check how we are managing lifes crises.

In UK mental health service the process has become known as the Care Programme Approach (CPA) since 1991. A simple set of indisputable principles were quickly transformed into practices that leave a lot to be desired. The power of a bureaucratic administrative stranglehold has never been more clearly illustrated than in the case of reviews by audited target setting. ‘Person-centred’ is a smoke and mirrors claim for something purposely designed to make services look good on a balance-sheet.

In this episode I outline how the genuine intention of person-centred review can be regained through a visionary, strengths-based and creative approach to individual reviews. It includes a series of questions we should all be constantly asking of ourselves in order to stay on the person-centred track. A Strengths Approach applies equally to people and the processes we come to wrap them up in.

For the full content of this episode click on the links to iTunes and Sound Cloud (or go to Stitcher Radio):

https://itunes.apple.com/gb/podcast/strengths-revolution-steve/id867043694

https://itunes.apple.com/gb/podcast/069-strengths-based-reviews/id867043694?i=348334287&mt=2

“The good life is a process, not a state of being. It is a direction not a destination.” [Carl Rogers].

Podcast Episode 068: Working with Strengths Case Study

TheStrengthsRevolution_albumart_2-2Working with Strengths is a consistent process of identifying strengths through a strengths assessment, leading to the identification of personal priorities. These priorities become the separate strengths-based support plans, but the identified strengths also apply in managing crises and concerns.

In this episode this whole process is illustrated through the details of the case study of Aluna, an African lady arriving in London at a young age, but the victim of horrendous abuses. The case study illustrates how the initial information we receive sets up a very narrow and generally negative picture of a person. Time is the ultimate requirement in order to encourage someone to build trust and engage with services that can be of help and support. The process of engaging trust is most successfully achieved through a focus on a person’s capabilities, not by just keeping them focused on the problems and difficulties they experience.

Aluna was very clear what she wanted, and how she could work with certain services to achieve her aims, but both she and the services held concerns that a strengths approach can also be adapted to resolve.

For the full content of this episode click on the links to iTunes and Sound Cloud (or go to Stitcher Radio):

https://itunes.apple.com/gb/podcast/strengths-revolution-steve/id867043694

https://itunes.apple.com/gb/podcast/068-working-strengths-case/id867043694?i=348334286&mt=2

“If you plan on being anything less than you are capable of being, you will probably be unhappy all the days of your life.” [Abraham Maslow].

 

Podcast Episode 067: Strengths-Based Questions

TheStrengthsRevolution_albumart_2-2When delivering ideas about a strengths approach I am frequently confronted by the need for practitioners to discuss their most extreme example of a severly depressed completely entrenched person who has no strengths.

My immediate response is that everyone has strengths, just on some occasions it is a greater challenge identifying and developing them. The real failure of perception is to take the superficial picture as the whole picture. We need to dig beyond the surface in creative ways that respond to each individual and their personal circumstances.

In this episode I outline 10 questions to keep in mind when the search for strengths proves most challenging. These questions have some similarlity with the approach adopted in Brief Solution Focused Therapy, with an emphasis on exception-finding, scaling, coping and what’s better types of questions.

For the full content of this episode click on the links to iTunes and Sound Cloud (or go to Stitcher Radio):

https://itunes.apple.com/gb/podcast/strengths-revolution-steve/id867043694

https://itunes.apple.com/gb/podcast/067-strengths-based-questions/id867043694?i=346798305&mt=2

“Setting a goal is not the main thing. It is deciding how you will go about achieving it and staying with that plan.” [Tom Landry].

Podcast Episode 066: Strengths-Based Planning

TheStrengthsRevolution_albumart_2-2You may be a supremely spontaneous individual, but we all still need degrees of planning if we are to be confident of setting in motion the powerful action to help us in achieving our dreams and aspirations.

In planning for achievement it is common sense to think that our strengths will be focal in the process, but they apply equally to plans for managing our concerns and crises. ‘Working with Strengths’ is a process that follows the path of strengths assessment to stated priorities to strengths-based support plans.

In this episode I offer brief checklists of prompts to guide the construction of strengths-based plans for achieving our priorities and for managing our concerns. It is the application, not just the identification of our strengths, that enables action and positive change. These checklists should apply equally to personal reflection or to our work in supporting others.

For the full content of this episode click on the links to iTunes and Sound Cloud (or go to Stitcher Radio):

https://itunes.apple.com/gb/podcast/strengths-revolution-steve/id867043694

https://itunes.apple.com/gb/podcast/066-strengths-based-planning/id867043694?i=346798304&mt=2

“To accomplish great things, we must not only act, but also dream; not only plan, but also believe.” [Anatole France].

Frequent Practitioner Responses to Strengths Working

Working-with-StrengthsI have facilitated more sessions than I care to enumerate over the years in the form of presenting a coherent set of principles to underpin the necessary attitudes and behaviours required to develop good practice in working with peoples’ strengths. They meet most frequently with positive reactions, but… not always!

Negative reactions include:

  • I/we already do it
  • It represents nothing new.
  • It is all too obvious.
  • It is far too simple.
  • It is just positive re-framing, without any change in the fundamental delivery of services.

It is difficult to challenge deep-rooted attitudes with only a few words. The real test of these challenges is for an experienced ‘strengths’ practitioner to spend a longer spell of time working alongside the doubters to demonstrate the differences of approach; or to closely monitor and constructively critique the practice of those who believe they already do it in their work. I felt this way in my own practice, when Charlie Rapp and Wally Kisthardt first introduced it to the service I worked for in 1991. My suggestion to those who feel they already practice a strengths approach to their work is: You might think you do… I thought I did, until I did… then I realised I wasn’t… so you aren’t either!

Furthermore, I have also co-hosted strengths workshops with an experienced service user consultant trainer, where the audiences were encouraged to be equal numbers of service users and their care coordinators. A number of practitioners alluded to practicing this way early on in the workshop, only to have the claims unanimously refuted by the service users. One outcome of the workshops was a much stronger mutual understanding of how to take the ideas forward in the working relationships.

Positive reactions include:

  • This is how I like to think I should work, but how can I work with this approach more completely?
  • How can these principles become more integrated into the wider team/service?I essentially consider the ‘principles’ to be a set of rules governing the consistency by which a range of practitioners may apply a strengths approach to their work. These would include attention to the quality of the working relationship, through acceptance of ‘difference’, commitment to individual needs and wants, collaborative and friendly styles of working that cross the artificial boundaries commonly favoured by most mental health services; patience to work with the often slow incremental pace of change, creativity and optimism.

‘These are my principles, and if you don’t like them… well, I have others.” [Groucho Marks].

Podcast Episode 065: Puncturing pomposity

Person-centred (2009)
Person-centred (2009)

Why are we so enamoured with our impenetrable jargon and gobbledegook? All professions adopt it, seemingly as a badge of membership, and as an illustration of their special exclusivity. For the outsider, having the unfortunate need of the services of a professional, the langauage is often likely to be the first insurmountable barrier.

In this episode aI briefly explore how meetings can be fun experiences. In the undignified way you might want to adopt a game of ‘bullshit bingo’. In a more dignified way, it is a chairperson’s role to give permission for the use of the more humourous examples and anecdotes, even when the overall subject matter is heavy and serious. It should be more about encouraging lateral or creative thinking, but do it in simple and accessible language.

For the full content of this episode click on the links to iTunes and Sound Cloud (or go to Stitcher Radio):

https://itunes.apple.com/gb/podcast/strengths-revolution-steve/id867043694

https://itunes.apple.com/gb/podcast/065-puncturing-pomposity/id867043694?i=346798306&mt=2

“I think there needs to be a meeting to set an agenda for more meetings about meetings.” [Jonah Goldberg].